Email Trouble Shooting Outlook and Outlook Express

*Make sure your user name is all lowercase. johnsmith@yourdomainname.com

*Make sure you have created the email address in your cPanel control panel.

*Change the user name to the full email address. Example: johnsmith@yourdomainname.com

Still not working?

You domain name may not be fully prorogated yet. Change your incoming and outgoing mail servers from mail.yourdomain.com to the IP address listed in your welcome email. You can find your IP address in your cPanel as well. Wait a couple days and change it back to mail.yourdomain.com. Be sure to change it back because we sometimes change IP addresses as server needs dictate and that would cause your email to quit working, while your domain name will always work as long as you keep it paid up with your registrar.

Are you able to receive emails but not send?

If you can receive emails but aren't able to send emails, this means one thing.....

Your internet provider is blocking you from using anyone's outgoing mail servers but their own. Many major ISP's are blocking outgoing emails. The reason they do this is to prevent you from using their internet connection for spamming purposes. You will still be able to send emails, but only by using your ISP'S outgoing mail server. Every ISP's outgoing mail address is different, but for the most part they will be mail.yourispname.com For example, if you had hosting with AOL.com, their outgoing mail server would look like this: mail.aol.com If mail.yourisp.com does not work and you are still unable to send emails, you will need to call your internet service provider to find out what their outgoing mail server is.